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1. How do I begin or stop new electric service?

To begin or stop new electric service, please call 641.628.4173 or visit City Hall which is located at 825 Broadway Street.

2. Where can I seek help with understanding my utility bill?

Please call City Hall at 641.628.4173 for help with understanding your utility bill. You can also view the following document for general bill guidance.

Electric Bill Example (PDF)

3. Who do I call to report a power outage?

In the event of an electric outage, call 641.629.0695 to report the outage location.  This phone number is staffed 24 hours a day, 7 days a week.

If you would like to receive a notification when utility outages occur, sign-up to receive notifications for the Utility Service Disruption group online or text "Join Utilities" to 30890.

4. Are there any electric rebates available?

Yes, the City of Pella offers electric customers (residential and commercial) rebates. More information is on Electric Department website:

Energy Efficiency Programs and Rebates