Reporting a Complaint

Electricity Service Complaints

Persons desiring to request information from or register complaints with the City of Pella Municipal Electric Utility concerning electricity service may do so by contacting us in one of the following ways: 

Report a Concern Online

City of Pella - Municipal Electric Utility
222 Truman Road
P.O. Box 88
Pella, IA 50219
Phone: 641.628.2581

Billing Complaints

Questions and complaints about utility billing should be addressed to: 

City of Pella - Utility Billing Specialist
825 Broadway Street
P.O. Box 88
Pella, IA 50219
Phone: 641.628.4173

Other Complaints

If your complaint is related to service disconnection, safety, or renewable energy, and the City of Pella Municipal Electric Utility does not resolve your complaint, you may request assistance from:
Iowa Utility Board
1375 E. Court Avenue, Room 69
Des Moines, IA 50319-0069
Phone: 877-565-4450