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Utility Billing - Payment Methods
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The City of Pella bills for electric, water, sewer, and garbage/recycling services.  Bills are mailed out the last business day of the month and are due on the 20th of the following month.

There are many ways to pay your utility bills, including:
 
In Person
Cash, check, debit and credit card payments are accepted at City Hall (825 Broadway) between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday.

Mail
City Hall
PO Box 88
Pella, IA 50219

Drop Boxes
Three payment drop boxes are conveniently located at:
  •   City Hall (825 Broadway Street)
  •   Hy-Vee (118 SE 9th Street)
  •   In the alley behind the library (603 Main Street)

ACH Withdrawal
Pay your utility bill automatically using CityMatic. Through this direct payment plan, your financial institution will deduct the billing amount from your account on the due date. To enroll, return this completed authorization form to City Hall at 825 Broadway Street.

Online
Paymentus is a user-friendly online payment system which is available to our customers 24 hours per day for the payment of City utility bills.  Online features include the capability to pay by credit/debit cards or e-checks; real time payment confirmation; current balance; past billing statements; and the ability to register for e-billing.  The system also offers a "Pay Now" feature that allows for quick payment without having to register an account.  Access the system online or dial 844.546.8162 to pay via phone.

Budget Billing
Residents may choose to put their account on budget payments.  It is recommended you live at the residence for 12 months before using budget billing.  Budget accounts are recalculated annually in the month of October.