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Reporting a Complaint
Electricity Service Complaints
Persons desiring to request information from or register complaints with the City of Pella Municipal Electric Utility concerning electricity service may do so by contacting us in one of the following ways:

Report a Concern Online 

City of Pella - Municipal Electric Utility
222 Truman Rd.
P.O. Box 88
Pella, IA 50219
Ph: 641.628.2581

Billing Complaints
Questions and complaints about utility billing should be addressed to:
City of Pella - Utility Billing Specialist 
825 Broadway St.
P.O. Box 88
Pella, IA 50219
Ph: 641.628.4173

Other Complaints
If your complaint is related to service disconnection, safety, or renewable energy, and the City of Pella Municipal Electric Utility does not resolve your complaint, you may request assistance from:
State Department of Commerce - Utilities Division
350 Maple St.
Des Moines, IA 50319
Ph: 515.281.3839
Toll-free: 877.565.4450