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| Your Utility Bill Ways to pay and send your payments City of Pella •dropped at drop boxes: HyVee • automatic: CityMatic is the convenient way to have your utility bill paid automatically and always on time by your financial institution. Through this direct payment plan, your financial institution will deduct your billing amount from your account on the due date.
Understanding Your Bill Refer to the back side of your bill to see service code abbreviations, Mayor and Council contact information, and a Department Directory. If you have questions on your utility bill, you can call 628-4173 or stop in at City Hall, 825 Broadway Street. City Hall's office hours are 7:30 AM to 4:30 PM Monday through Friday. There is a customer charge for all services that is included in the amount due for each service. All bills are mailed the last business day of the month for the previous month's usage and are due the 20th of the following month. Please keep paths to meters clear. We need access to meter in order to provide accurate billing information as well as to keep our meter readers safe. Please keep dogs away from meters. If you are concerned that your bill is running high for electricity, take a moment to review the portion of your bill right under the stub portion that lists critical information about your bill. First, check to see how many days were in the cycle to see if it was an unusually long period for that billing cycle. Then check to see what the average temperature was for that month and also compare it to what the average temperature was last year (located to the right of the average temperature for the month). All of these can help you determine if there is a reasonable explanation for a higher electricty bill. Electric Rates Informational brochure with current rates can be picked up at City of Pella, Administration Building, 825 Broadway, or Electric Distribution, 222 Truman Road. If you would like to have it mailed to you, call 628-2581. Types of rates: • CITY RESIDENTIAL • RURAL RESIDENTS AND FARM • ALL ELECTRIC • COMMERCIAL LIGHTING AND SMALL POWER • LARGE POWER/LIGHTING (100-1000 kW) Three-phase 4-wire power and lighting service where the fifteen (15) minute kilowatt demands exceed 100 kW or motor size exceeds twenty five (25) hp. • Rates are also available for LARGE POWER/LIGHTING (1000 – 5000 kW), LARGE INDUSTRIAL POWER (>5000 kW), WATER HEATER, SPACE HEATING, SECURITY LIGHTING, PUBLIC USE AND STREET LIGHTS, INTERDEPARTMENTAL, and Central Iowa Power Coop. What is ECA? A/B – C = ECA ECA = Factor to apply to current month’s bill The ECA shall be applied to all classes except security lighting. Annual Adjustment: An adjustment of power cost will be done annually to determine if ECA revenues were over or under collected. The adjustment calculation will be applied to the customer’s monthly billing statement as a charge if revenues were under collected and as a credit of over collected. Iowa Home Energy Assistance Program 2007-2008 IOWA HOME ENERGY ASSISTANCE PROGRAM The 2007-2008 Low-Income Home Energy Assistance Program (LIHEAP) has been established to help qualifying low-income Iowa homeowners and renters pay for a portion of their primary heating costs for the winter heating season. LIHEAP or, call your local community action agency.
Applicable Maximum Income
WHEN TO APPLY: • Elderly (60 & over) and/or disabled: • All other households: WHAT TO TAKE: • Proof of Income Customers wanting to support the environment may do so through contributions to the utility’s local renewable energy programs. Customers can select the level of support by purchasing block(s) of energy. A block of energy, which is 200 kilowatt-hours (kWh), would cost $3.00. All contributions go directly toward funding energy purchases from wind farms or other projects that utilize natural resources in Iowa. This would be in addition to the normal electric charges. Thinking about doing some yard work at your home or business? Does that work require digging of any type? If so, the first step of your project should be to call Iowa One Call at 1-800-292-8989. Second step is done on our side, when all utilities mark your yard with their appropriate flags. After that, it is up to the home/business owner what the next step is. Iowa One Call Call 1-800-292-8989 or a new nationwide 811 number when you plan to do any kind of digging at your home or business. This three-minute call will ensure your safety as well as your liability protection. Originally a voluntary call, this activity was made a state law in 1993. All utilities, including the Pella Electric Department, are registered with Iowa One Call, providing information on where their services are located. These utilities are also required to provide locates whenever they are requested to do so. The cost of the locates are covered by the utilities. When you call Iowa One Call you will be asked to supply specific information: your telephone number, address, the time and date you wish to dig, county and city, work site street and number, nearest intersection, type of work and depth, type of equipment to be used, location of work (street, walk, private property, front, rear, side), company name and best time to call. The call should be made at least 48 hours prior to when the work is to take place. All affected utilities will then visit the site and mark their respective service locations with flags so that you may safely dig. Color of Marking Flags Flags color indicate the type of buried utilities and approximate location Red...Electric You can pick up/bring the Application for Service in person at Electric Distribution, 222 Truman Road, Pella, or you can download it with the following instructions. You can also fax filled application to 628-1642. Instructions for Downloading Application for Service Application Now that you have Acrobat Reader installed on your computer, you can have an application.
Print the application, fill out the form, then bring in to the Electric Department at 222 Truman Road, or fax it to 628-1642. Electric Service and Metering Guide In order to download the Electric Department's Electric Service and Metering Guide you must have Acrobat Reader on your computer.
Guidelines for Grain Bin Safety Click here. Persons desiring to request information from or register complaints with the City of Pella Municipal Electric Utility concerning electricity service may do so by contacting: City of Pella, Municipal Electric Utility Questions and complaints about billings should be addressed to City of Pella If your complaint is related to service disconnection, safety, or renewable energy, and the City of Pella Municipal Electric Utility does not resolve your complaint, you may request assistance from the Utilities Division, Department of Commerce, 350 Maple Street, Des Moines, Iowa 50319, (515) 281-3839 or toll-free (877) 565-4450. |
